Good Customer Service

[drplokta]

A big pat on the back to Zen Internet. My ADSL just died and failed to reconnect with an authentication error, and not only was their customer service still open at 18:45, but the phone was answered within three rings by someone who knew what he was talking about and was able to talk me through testing the connection with a different username and then re-entering my username and password, which for some reason fixed it.

Comments

[billyabbott.livejournal.com]

This is why I still pay over the odds for Zen, not that it's broken for the last 4 years. That and my being too lazy to change.