Good Customer Service

[drplokta]

A big pat on the back to Zen Internet. My ADSL just died and failed to reconnect with an authentication error, and not only was their customer service still open at 18:45, but the phone was answered within three rings by someone who knew what he was talking about and was able to talk me through testing the connection with a different username and then re-entering my username and password, which for some reason fixed it.

Comments

[bob]

aah the old session timeout issue. logging in with a test account forcibly drops a buggered session. so when you try wiht your usual account it normally works again.
otherwise you have to wait for timeouts.

back in the day i would do that before calling tech support since its what they would ask us to do first anyway. if youd already tried a reboot.